Address: 3501 E. Speedway, Suite 300, Tucson AZ 85750
Please bring 2 copies of your current resume
Customer Care Representative
Responsible for answering inbound customer service calls related to patient accounting questions. These calls will primarily be on physician practice accounts. When inbound call volumes are low incumbent may make outbound follow up calls on outstanding AR accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
ï�· Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner.
ï�· Answer the calls timely without drops/abandons.
ï�· Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter.
ï�· Assist with inbound faxes to identify issues and take action on account to facilitate faxed request.
ï�· Others may be assigned.
EDUCATION / EXPERIENCE
ï�· High school education or a GED - REQUIRED
BILINGUAL - ENGLISH/SPANISH
ï�· 1-2 years prior healthcare experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.
ï�· Call Center environment with headset and multiple work stations within close proximity Hospital Environment may include direct patient interaction
Exceptional customer service skills including effective and efficient problem solving and analyzing skills
ï�· Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar
Job: Customer Service
Primary Location: Tucson, Arizona
Facility: Tucson Physician Group Holdings
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.