As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

As the birthplace of the Nemours healthcare system, the Nemours/Alfred I. duPont Hospital for Children in Wilmington, Del. honors our legacy of delivering exceptional care to the children of the Delaware Valley and beyond. Ranked among the nation’s best pediatric hospitals by U.S. News & World Report and honored with the ANCC’s Magnet Designation for excellence in nursing practice, we offer intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties. In October, we will complete a multi-phase hospital expansion that will include new inpatient rooms, Pediatric Intensive Care Unit and Emergency Department. Additionally, Nemours duPont Pediatrics allows us to reach more children across the region through community-based physician services and collaborative partnerships with health and hospital systems.

Clinical Applications Associate Analyst Job Duties and Requirements

This position is responsible for providing direct support to end users in the efficient and accurate utilization of IS clinical applications,  and the electronic medical record. Associate Analysts participate in building, testing and validating new functionality and engaging in custom configuration activities. Associate Analysts perform in-depth analyses of workflows, data collection, report details and other technical issues associated with clinical applications. The Associate Analyst should have the ability to recognize opportunities for process improvement and optimization activities designed to create more knowledgeable end users. The role of this position includes acting as a change agent, educator and resource in advancing the strategic mission of Nemours, while advancing knowledge and avoidance of data systems risks. The Epic Analyst – ClinDoc will be responsible for planning, system analysis, application building, testing, maintenance and support. You will act as a champion for documentation, build and testing standards. You will work with departments/end users to ensure that the teams collaborate to meet the Network’s strategic and business needs.

• Achieve and maintain application specific certification in accordance with vendor requirements when available.
• Provide site specific, on call support and first line support to end users with the goal of enhancing and elevating proficiency in the use of IS clinical applications, bedside technology and the electronic medical record.
• Conduct clinical workflow analysis and assess the need for workflow redesign and process improvement.
• Assist in configuring clinical applications to meet the requirements of clinical departments while maintaining and promoting enterprise standards for the electronic environment. Participate in the evaluation, testing and validation of new release and upgrade functionality.
• Develop project management skills and utilize project management methodology in daily work to ensure achievement of project goals.
• Facilitate change and employ change management methods in  advancing innovation, technology and decision support.
• Respond to assigned Service Now tickets within the defined timeframes.

Job Requirements

• Associate's Degree required. 
• Internal candidates only:  Equivalent work experience may be considered for internal candidates in lieu of education requirements.
• Minimum of one (1) to three (3) years experience required.
• Minimum of one (1) year experience in a clinical setting preferred. Prior Nursing, Clinical experience, or Healthcare Operation experience preferred.
• If an RN or other Clinical Provider must maintain that license.
• Achieve and maintain one or more application specific certifications in accordance with vendor requirements required.
• Application specific certifications as required.

Clinical Applications Analyst Job Duties and Requirements

This position is responsible for providing direct support to end users in the efficient and accurate utilization of the IS clinical application, bedside technology and the electronic medical record. Analysts participate in building, testing and validating new functionality and engaging in custom configuration activities. Analysts perform in-depth analysis of workflows, data collection, report details and other technical issues associated with the use of clinical applications. The Analyst must have the ability to recognize opportunities for process improvement and optimization activities designed to create more knowledgeable end users.

The Epic Analyst – ClinDoc will be responsible for planning, system analysis, application building, testing, maintenance and support. You will act as a champion for documentation, build and testing standards. You will work with departments/end users to ensure that the teams collaborate to meet the Network’s strategic and business needs.

Collaborates with senior management to plan, implement and evaluate the effectiveness of systems and services. Identifies and coordinates system updates, changes and enhancements to support clinical information and meet business needs, while maintaining system and data integrity.  Facilitate the installation and implementation of hardware equipment between IT, patient care, and business process teams. Prepares charts and diagrams to assist in problem analysis and submits recommendations for solutions. Manages and co-ordinates team tasks. Facilitate the maintenance of issue lists, documentation, meeting minutes, agendas, and weekly status reports to appropriate Leadership.

This position will focus on Bedside Technology and support applications such as Philips, Connexall, GetWell Network, TotGuard, and Nurse Call.

• Achieve and maintain application specific certification in accordance with vendor requirements.
• Provide site specific, on call support and first line support to end users with the goal of enhancing and elevating proficiency in the use of the IS clinical applications, bedside technology and the electronic medical record.
• Conduct clinical workflow analysis and assess need for workflow redesign and process improvement.
• Assist in configuring clinical applications to meet the requirements of clinical departments while maintaining and promoting enterprise standards. 
• Participate in the evaluation, testing and validation of new release and upgrade functionality.
• Develop project management skills and utilize project management methodology in daily work to ensure achievement of project goals.  May lead projects impacting multiple teams.
• Facilitate change and employ change management methods in  advancing innovation, technology and decision support.
• Respond to assigned Service Now tickets within the defined timeframes.

Job Requirements

• Bachelor's degree preferred or Associate's degree with equivalent experience.
• Internal Candidates only: Equivalent work experience may be considered for internal candidates in lieu of education requirements.
• Minimum of three (3) to five (5) years' experience required.
• RN license required if an RN.
• Strong software and application knowledge.  Prior clinical and electronic medical record experience.
• Application specific certifications as required.
• Project Management experience preferred.

***External Applicants - Please be advised if you apply to this position, you will be asked to take an assessment as part of the application process.  This could add an additional 20 to 45 minutes, based upon the assessment that corresponds with this position.  Please allow yourself enough time to complete the test, as you will not be able to save your application and come back to complete it at a later time.  Do not use your mobile phone to apply to this position; our assessment is not compatible with mobile devices at this time ***

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.