The High Reliability Organization Coordinator (HRO-C) reports to the Medical Center Director. The activities of the HRO-C will strengthen patient care and promote the development of a just culture at the unit/service/organizational levels. The HRO-C is responsible for promoting a culture of safety and will fully cooperate in efforts to improve patient safety and eradicate potential events including the reporting of events resulting in actual or potential injury to a patient. The incumbent will actively go out to clinical care areas and work with individual staff, teams, and services to improve safety, quality and efficiency of patient care. He/she will work with assigned units to coordinate HRO projects following Clinical Team Training (CTT). The employee will demonstrate knowledge of the reporting procedures involving safety issues relating to patients and will work with Quality Management, Patient Safety Management, and Systems Redesign to identify system vulnerabilities and develop processes and programs that advance Patient Care across the continuum. The HRO-C will break down silos between services to ensure development of strong patient care processes and will work with clinical teams to develop and implement strategies for improved patient safety and patient care. The HRO-C will assist in implementing priority sections of the HRO Toolkit and will share lessons learned from group to group. The HRO-C will facilitate the organization's HRO Workgroup and will be an active participant in the Quality/Safety/Value Council. The HRO-C will put Veterans as the focus of all process innovation and change. The HRO-C will possess an understanding of clinical treatment modalities, organization and administration of the VA Health Care delivery systems, educational principles, clinical information systems, accreditation and regulatory standards, High Reliability Organization Principles, Just Culture Principles, Patient Safety principles, clinical improvement, and Lean Principles. Work Schedule: Monday thru Friday - 8am to 4:30pm Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.